You can call Amazon at 1-888-280-4331 to speak to a representative. This is the direct, general customer service line for any and all Amazon issues. If you’re having an urgent problem, can’t access your account, or haven’t had luck contacting Amazon a different way, use this number to contact them.[2]
Often, you will be greeted by an automated response, which will ask for your name and phone number. Then, the automated representative will tell you a time frame in which you can expect to receive a call back.
Send an email to customer support at cis@amazon.com. Compose an email that includes all of the important information, such as an order tracking number, product type, and your contact information. Explain the issue in as much detail as possible and wait for a response from customer service.[3]
Be patient when waiting for your response. Depending on the day, it may take 24-48 hours for customer service to read and respond to your issue.
Message Amazon through social media websites like Facebook or Twitter. If you have a missing shipment, a small issue with an Amazon device, or are having trouble making a purchase, try using social media to contact Amazon. Go to the official Amazon Facebook or Twitter, and click on the “message” button. Compose a short message that briefly explains your problem, and wait to hear back from a representative.
Avoid including order numbers or payment details until a representative responds to ask for them.
If you don’t hear back from them within 1-2 days, try leaving a comment on their most recent post, or respond to a recent tweet of theirs. Normally, a customer service representative will be in contact once you mention that you’re having a problem.
Always be polite but firm in your messages, especially on social media where others may be able to see your comments.
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